Codejunkies Order

Frequently Asked Questions

Delivery and Shipping

How long will it take for my order to be delivered?

Once you receive your dispatch email your order should take approximately the below to be delivered to you:

 

UK - Orders normally arrive within 3-5 working days.

EU - Orders normally arrive within 5-7 working days.

US - Orders normally arrive within 10-12 working days.

Rest Of World - Orders normally arrive within 10-14 working days.

Please note that delivery can take up to 25 workings days after dispatch.

Please check your order details carefully, as a wrong shipping address may cause a delay in delivery. Orders that are posted to incorrect/incomplete addresses will have to wait for the return of the order to us before we resend the order out to the amended correct address.

***Due to Covid-19 some postal service providers are experiencing some delays. We kindly ask customers to allow for an extra 3 working days to allow their order to arrive before contacting us.***

Can I track my order?

If your order is eligable for tracking, you will receive a tracking number in the email when your order is dispatched.

If you have a tracking number in your shipping email, you can follow its progress on the Royal Mail website:

track-your-item

Alternatively, once you are logged-in to Codejunkies, you can check the status of your order from the 'My Account' page in the Customer Services area. Viewing the status of your past orders will allow you to see whether an order has been received, processed and dispatched.

How long will it take for my order to be shipped?

We endeavour to get all orders dispatched as quickly as possible. Typically, orders placed during the working week will be shipped the next day except orders placed on Friday which will ship the following Monday.

We do not ship over the weekend, Bank/Public Holidays or during the Christmas period, where order processing will resume the first working day of the New Year.

You will receive a shipping email once your order has been packaged and processed into the postal system.

Why is my order 'On Hold'?

Your order could be marked as 'On Hold' for a variety of reasons.

1) Pre-Order - Your order is on pre-order for an item that is not currently in stock. This would have been visable on the product page before you placed the order. Pre-orders remain in an 'On Hold' status until we have stock of the item.

2) Your order is currently awaiting fraud/security check results. All our orders are security checked before they are processed.

3) You placed 3 or more orders within 24 hours. As an automatic security measure we place all orders of 3 or more that are placed within a 24 hour period 'on hold' so we can check your account to make sure that all orders are valid.

We normally resolve an 'on hold' order within 24 hours unless your order is a <b>pre-order</b>.

Which Postal Service do we use to ship our products?

We use Royal Mail to ship our products from the UK, which then pass to your countries' local postal service. Tracked products can be traced on the Royal Mails website and you can follow your parcel until it reaches you.

We do not send via couriers such as DPD, UPS or FedEx unless the order is too large in quantity to post with Royal Mail and requires extra insurance.

Customs Charges

In some cases, additional customs fees and duties may be charged, depending on the country the items are shipped to. These fees are to be paid by the customer.

Please contact your local customs department for more information regarding customs fees and additional charges.

CodeJunkies is not responsible for delays due to customs.

Can I change or cancel my order?

If your order is marked as 'In Process/Unpaid/Unshipped' you can create a support ticket to amend or cancel your order.

Once your order status has changed to 'In Process/Paid/Unshipped', you can no longer amend or cancel your order. 

Order payments are processed first thing each working day and once payment has been taken orders are sent to our packing deparment for Royal Mail to collect.

My address is wrong on my order, what do I do?

If your address is incorrect on your order, create a support ticket below titled Wrong Order Address. Provide your order number and the correct address in your ticket. If we are able to, we will change your address before your order has been processed.

Please note: Once your order has been processed, we are unable to make any changes to your order.

Pre-Order

Can I cancel my pre-order?

Yes. You can create a support ticket and ask us to cancel your order. If payment has already been taken we will refund you.

When your order status changes to 'In Process / Paid / Unshipped', your order can no longer be cancelled or amended.

I ordered two by mistake, can I cancel one?

Yes. If you have ordered two or more by mistake you can create a support ticket asking us to cancel the duplicate order(s). We will cancel the order and if payment has been taken we will refund you.

Covid-19

Covid-19 Delivery times/delays

At CodeJunkies we are doing our best to ensure that your orders are met whilst doing everything we can to keep our staff safe during these uncertain times. Currently we are running as normal and there is no delay on orders being prepared and shipped. 

Due to Covid-19 some postal service providers are currently experiencing some delays which is outside of our control. We kindly ask customers to allow for an extra 3 working days to allow their order to arrive on top of the normal delivery time before contacting us about orders.

Are you shipping to my Country during Covid-19?

Royal Mail are updating their website constantly to keep the UK up-to-date on shipping within the UK and to international destinations.

You can view the latest incidents updates on their website: Incidents

 

Christmas

Can you guarantee delivery before Christmas?

We ship all of our orders (UK and International) via the UK's Royal Mail postal service.

For last suggested shipping dates to various countries please visit their website for more information: Last Posting Dates

Please also be aware that these dates are not guaranteed by Royal Mail due to Covid-19 related delays so be sure to place your orders in plenty of time. 

 

Are you shipping over Christmas?

CodeJunkies annually shuts for Christmas, usually on the 23rd December (if this is a working day, Monday-Friday).

The last orders for the year will be processed for shipping that morning. Any orders not shipped on the 23rd will be processed on the first working day of the New Year.

Please remember to check Royal Mail's website to place your order before the Christmas cut-off and to see if there are any delays shipping to your Country.

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